Refund policy

Refund & Return Policy

At DTF Transfers Era, we are committed to providing high-quality custom DTF transfers, gang sheets, stickers, custom apparel, and other printed products. Because many of our products are made specifically for each customer using customer-provided or approved artwork, custom and personalized products are generally not eligible for standard returns or exchanges once production has started.

Please carefully review your artwork, design, sizes, quantities, product selections, shipping information, and all other order details before submitting your order.

Custom & Made-to-Order Products

Custom, personalized, printed, and made-to-order products are generally considered final sale once production has started. These products include, but are not limited to:

  • Custom DTF transfers
  • DTF gang sheets
  • Custom printed apparel
  • Custom stickers
  • Personalized products
  • Special-order or made-to-order products

DTF Transfers Era generally cannot provide a refund, return, exchange, or replacement for problems resulting from:

  • Incorrect artwork uploaded or provided by the customer
  • Low-resolution, blurry, pixelated, or otherwise poor-quality artwork supplied by the customer
  • Spelling, design, sizing, color, transparency, or other errors contained in customer-provided artwork
  • Incorrect sizes, quantities, products, or options selected by the customer
  • Changes requested after an order has entered production
  • Incorrect pressing, application, washing, storage, or care of DTF transfers
  • A change of mind after a custom or personalized order has entered production

Damaged, Defective, or Incorrect Orders

Please inspect your order as soon as it arrives. If your order is damaged, defective, or incorrect due to an error by DTF Transfers Era, please contact us as soon as possible at dtftransfersera@gmail.com.

Please provide your order number, a description of the issue, and clear photos showing the problem. If your package was damaged during shipping, we may also request photos of the packaging and shipping materials.

After reviewing the issue, we will determine the appropriate resolution. Depending on the circumstances, an approved resolution may include a replacement, reprint, store credit, or refund.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at dtftransfersera@gmail.com.

We will make every reasonable effort to accommodate cancellation requests. However, because custom orders may enter production quickly, we cannot guarantee that an order can be canceled after it has been submitted. Once production has started, the order may no longer qualify for cancellation or refund because printing, materials, labor, or other production costs may already have been incurred.

Returns of Eligible Non-Custom Items

For products that are not customized, personalized, printed, or made specifically for your order, you may contact us within 30 days of receiving the product to request a return.

To qualify for a return, an eligible item must be unused, unworn, in the same condition in which it was received, and in its original packaging when applicable. Proof of purchase or an order number may also be required.

Please contact us before returning any product. Items returned without prior authorization may not be accepted.

Exchanges

Custom, printed, and personalized products are generally not eligible for exchanges unless there is a verified production error, defect, or other qualifying issue caused by DTF Transfers Era.

For eligible non-custom products, please contact us before returning the item so we can review your request and provide the appropriate return or exchange instructions.

Shipping Problems

Customers are responsible for entering a complete and accurate shipping address during checkout. If you notice an error in your shipping information before your order ships, please contact us immediately. We will make every reasonable effort to update the address before shipment.

If your package arrives damaged, appears to be lost, or experiences another shipping-related issue, please contact us with your order information so we can review the situation and assist with the appropriate next steps.

Refunds

If a refund is approved, it will generally be issued to the original payment method used for the purchase. After a refund is issued, please allow additional time for your bank, credit card company, or payment provider to process and post the funds to your account.

Original shipping charges may be non-refundable unless the refund is being issued because of an error attributable to DTF Transfers Era or otherwise required by applicable law.

Contact Us

If you have questions regarding a return, refund, damaged order, production issue, cancellation, or existing order, please contact DTF Transfers Era.

DTF Transfers Era
Website: DTFera.com
Email: dtftransfersera@gmail.com
Text: (484) 273-2357
Local Pickup: Allentown, Pennsylvania — By Appointment

Please include your order number when contacting us about an existing order so we can locate your order and assist you as quickly as possible.

We want every customer to receive the product they ordered and will work to resolve legitimate production, fulfillment, and order issues as fairly and quickly as possible.